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customer relationship management

Email marketing campaign

Send the right offer to the right guest at the right time. Keep guests engaged, drive repeat business and fill need-periods.

Triggered e-communications

Communicate important information, drive additional spend and invite guest feedback.

Guest satisfaction program

Real-time feedback and metrics to help maintain guest loyalty and retention with an integrated program.

Guest recognition

Build loyal relationships by recognizing, preparing for and servicing your guests.
Cloud-based system

Cloud-based system

Improve your profitability

Enhance their experience. Send a welcome message before arrival, recommending tips for the local tourist attractions and drop them a personalised message after their stay thanking them for their stay by integrating with UIBSrepute.

  • Maximize guest retention, guest loyalty and guest value.
  • Keep guests engaged from the moment they book with you, and beyond.
  • Automatic confirmation, pre-arrival and post-departure emails.
  • Drive incremental bookings and potential guests to your website while improving guest retention and recognition
360-degree view

360-degree view

Guest & corporate relationships

Improve your profitability with UIBScrm. cloud-based system. Maximize guest retention, guest loyalty and guest value. With a 360-degree view of your guest and corporate relationships, you will be able to drive incremental bookings and potential guests to your website while improving guest retention and recognition.

Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.

Pre-online check-in

Pre-online check-in

Reduce your guest waiting

Time is the most valuable thing a guest can spent. For this reason, UIBScrs. offers pre-online check-in with one aim in mind; to save time for those who deserve it.

After your guest fills the online form the only action to take upon arrival at your property is simply to provide a personal ID and a credit card.

Guests can collect the keys to begin enjoying their stay as all their details are already entered on your PMS system. UIBScrs. offers a faster and more comfortable guest experience, days prior to their arrival.

Enhanced guest member options

Enhanced guest member options

Reservations & manage account

  • My stays
  • My orders
  • My pending quotations
  • Pre-online check-in
  • Book a room
  • Book a table
  • Book a spa
  • Book a taxi
  • Account overview
  • My profile
  • My password
  • My benefits
  • Contact concierge
Automated emails

Automated emails

Enhance guest communication

View all interactions and communications with guest right from UIBScrs.

  • Booking confirmation
  • Booking cancellation
  • Amend booking
  • Booking request
  • Quotation email
  • Order confirmation
  • Order cancellation
  • Registration email
  • Password reset
  • Profile update
  • Contact forms
  • Welcome
  • During stay
  • Anniversary card
  • Birthday card
  • Post departure
  • Pre arrival
  • Online check-in


General data protection

In May 2018, a European privacy law, the General Data Protection Regulation (GDPR), is due to take effect. The GDPR imposes new rules on companies, government agencies, non-profits, and other organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. The GDPR applies no matter where you are located.

The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years – we’re here to make sure you’re prepared.

Advanced luxury hotel extension

Advanced luxury hotel extension

Create richer relationships

Enrich your client relationship by creating custom lists and fields for different options. Allow guest to add special requirements, gain actionable client insights and access everything from a single page.

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Modern CRM, A competitive advantage

Comprehensive, Integrated CRM for today’s business UIBScrm delivers a seamless customer experience across several sectors.