UiBScrm Customer Relationship Management

Email Marketing Campaign

Send the right offer to the right guest at the right time. Keep guests engaged, drive repeat business and fill need-periods.

Triggered E-Communications

Communicate important information, drive additional spend and invite guest feedback.

Guest Satisfaction Program

Real-time feedback and metrics to help maintain guest loyalty and retention with an integrated program.

Guest Recognition

Build loyal relationships by recognizing, preparing for and servicing your guests.

Cloud-based System
Improve your profitability

  • Maximize guest retention, guest loyalty and guest value.
  • Keep guests engaged from the moment they book with you, and beyond.
  • Automatic confirmation, pre-arrival and post-departure emails.
  • Drive incremental bookings and potential guests to your website while improving guest retention and recognition
Enhance their experience. Send a welcome message before arrival, recommending tips for the local tourist attractions and drop them a personalised message after their stay thanking them for their stay by integrating with UiBSsurvey

360-degree view
Guest & Corporate relationships

Improve your profitability with UiBScrm cloud-based system. Maximize guest retention, guest loyalty and guest value. With a 360-degree view of your guest and corporate relationships, you will be able to drive incremental bookings and potential guests to your website while improving guest retention and recognition.

Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.

PRE-ONLINE CHECK-IN
Reduce your guest waiting

Time is the most valuable thing a guest can spent. For this reason, UiBScrs offers Pre-online CheckIn with one aim in mind; to save time for those who deserve it. After your guest fills the online form the only action to take upon arrival at your property is simply to provide a personal ID and a Credit Card. Guests can collect the keys to begin enjoying their stay as all their details are already entered on your PMS system. UiBScrs offers a faster and more comfortable guest experience, days prior to their arrival.

Enhanced Guest Member Options
Reservations & Manage Account

  • My Stays
  • My Orders
  • Pre Online Check-in
  • Book A Room
  • Book A Table
  • Book A Spa
  • Book A Taxi
  • Account Overview
  • My Profile
  • My Password
  • My Benefits
  • Contact Concierge

Modern CRM, A competitive advantage

Comprehensive, Integrated CRM for today’s business UiBScrm delivers a seamless customer experience across several sectors.